Does Comcast Care, Part 2

It’s now 5 months and a day. Still no $300 refund check. Still no explanation for why.

After I tweeted and blogged about the situation, Detreon, the most recent Comcast rep I’ve communicated with, left a comment on my first blog entry about the problem:

Our regional offices were closed yesterday evening when we last corresponded, but I’ve asked that someone reach out to you this morning to make this right. We will be in touch!

Okay, I figured I would give them time to make this phone call or email contact. They seemed to be trying.

Detreon tweeted at 3:15 pm to ask if I’d gotten the message. He misspelled my first name. I didn’t reply. I was hoping to hear from the regional office, as he said, and I got busy with other things.

Sadly, there was no contact from the regional offices.

5:24 PM, I get an email from an Oakbrook, Illinois rep, Mary:

Thank you for contacting our executive office with your questions and concerns. We value your business and appreciate the opportunity to resolve your issue as quickly as possible.

Unfortunately, our attempts to contact you at (217)***-**** have been unsuccessful. At your earliest convenience please contact us to address your service and billing concerns to ensure efficient resolution.

Office Contact number: (800) 630-2140 ext. 82334
Office Hours: 8:00am – 5:00pm, Monday through Friday

We look forward to hearing from you.

Right. There’s a shock. You cannot reach me at the phone number that is no longer mine. Please note that I have given them the correct phone number every time I’ve talked to someone, including in my last message to Detreon.

Of course, by the time I get home and find this message the office is closed.

5:26 PM, More confusing, Mary has left a message on my phone here in Virginia as well, also. So she has the right phone number and after sending her email, she called the right number.

Her message refers to my “refund request.” Why can’t they just tell me if this check has been cut or will ever be cut? It’s still a “request” so I’m assuming there’s no check yet.

Again, they’re closed, so there’s nothing I can do right now.

Sigh. I have a receipt that shows a $300 credit. I have been told over the past 5 months by repeated customer service reps that there is indeed a credit on my account.

Yet 5 months and 1 day later, I still have no indication that Comcast has any intention of sending me this money. How can $300 be so precious to a company that is making a $37,000,000,000 bid for NBC? Just 300 little dollars. 0.0000000081081% of your bid.

To me however, $300 would be a 535% increase in my checking account balance. It matters desperately to me.

I know that my account with you has been messy with you Comcast. My life was turned upside-down last fall when I had to move to Virginia to help take care of my mother. My finances got very confused, and I was late paying you. But you have your equipment back, AND you had me pay for that equipment. I don’t have a job right now. $300 matters to me. You said it was due to me. Over and over, you have told me a check would be on the way. Will it ever be?

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