In Search of a Custom AI Chatbot

I’ve been playing with some AI tools that let you build a custom chatbot. Matthew Vollmer, a colleague in the Department of English, mentioned back in May that he had created a custom bot that was loaded with his course documents.

I was immediately envious. Sure, students could just do a search of the course documents, but they frequently don’t. The idea of loading up a bot with my course policies manual, short guide to the course, and the group guide sounded wonderful. Students could ask the bot questions, and they’d get answers right from the course documents.

This evening, I played first with making my own GPT with ChatGPT (which requires a paid subscription). I wasn’t very successful so I looked for something that might be simpler. I landed on ChatBotKit, and I love it. I only fed it my group guide to test it. Free accounts are severely limited.

I set up my bot as a widget and tossed it up on a webpage to test. You can take a look for now. I’m already getting warning about exceeding the limits for the free account, so I’ll have to take it down in the next day. Here’s a screenshot showing part of a conversation I had with it, asking questions students asked at the beginning of the Fall and Spring Semesters:

A screenshot from ChatBotKit showing answers to two questions about student groups
A screenshot from ChatBotKit showing answers to two questions about student groups

The answers shown in the screenshot come directly from my group guide. I’m almost giddy about the possibilities. Students could ask direct questions and get immediate answers. Admittedly, I would rephrase things a bit, but overall, it’s using the text that I had in the guide. I think the changes are primarily where I’ve used first-person pronouns in the group guide. The bot isn’t the “I” from that guide, so it’s rephrasing.

There’s a problem however. Probably two, if I count Virginia Tech’s restrictions. We are only allowed to use approved software, and the only AI that’s approved is Copilot. The bigger issue for me personally is that the free version is not nearly enough. Pricing costs $25/month for the Basic package. The Pro subscription, which offers a privacy option that strips any personal data all messages, is $65/month. There’s a Team subscription that costs $365/month as well.

While ChatBotKit does exactly what I want quite easily, there’s no way I can pay $65/month to invoke the privacy option. I’m not even able to sign up for $25/month right now. So back to more searching for me. Why can’t I win the lottery?

It’s Okay to Use AI

A background shows black, gray, and white code with orange highlights. On top of this faded background are these words: It's okay to use AII was just thinking about the “Run the dishwasher twice” advice this early morning. I take it to also mean “It’s okay to run the dishwasher twice” when you just don’t have the energy to unload the 1/2 pile of dishes in there. It’s okay to add what’s on the counter and run it again.

I apply this general concept to EVERYTHING (or at least I try to). The general idea to me is that it’s okay to take shortcuts, even if they may not be the ideal, best choice for you, your family, or the universe. I spent a few minutes this morning making myself some “Run the dishwasher twice” mini-posters to hang up and remind myself that it’s okay to do what you need to do, even if it’s not the most perfect choice in the universe. Believing that there’s only that ONE allowable way to do things is just perfectionism, and we all know perfectionism is the enemy of getting things done.

While in this “Run the dishwasher twice” headspace, I next picked up my to-do list of AI-related ethical scenarios that I’ve been working on. I’ve been using chatGPT to help me write these scenarios. Don’t get me wrong: They are my ideas and I edit the heck out of them. That said, I let AI brainstorm options, clean things up, and even do the HTML coding for me. It’s not that I can’t do all this myself. I’m simply using AI to speed up my productivity.

Of course, there’s a problem with all this. Those negative voices immediately showed up in my head. I frequently—VERY frequently—feel as if I’m cheating when I use AI. The kerfuffle over students using AI to cheat the system and plagiarize their way to graduation doesn’t help. I know that’s a ridiculous claim, but it’s still in my head. So when I go about using AI, I have this belief that I’m cheating the system. “Real” writers would never use such artificial shortcuts. “Real” writers would never use AI to create the images for their text. They would search for Creative Commons images. “Real” teachers would never, never use AI.

As I was sitting here in my self-loathing, telling myself that I could and should do better, my eyes glanced back over the “Run the dishwasher twice” mini-posters that I just made, that I haven’t even hung up yet. My remarkable voices shifted completely: “Stop it!” they said. “You’re just running the dishwasher twice. There’s nothing wrong with using AI to get things done.’ Sometimes my voices are super-freaking amazing.

So in case you’re in the “using AI is cheating” headspace, let me say this loud and clear:

It’s NOT cheating to use artificial intelligence to get things done. You’re using the tools you have at hand to get things done. Use it! Do your best work! Be your best you!

In fact, if you’re like me, a NTT teacher, you already have fewer resources and more to do than many colleagues for whom writing and research are required and supported. If you’re a person of color, a person with disabilities, a woman, or LBGTQ+, you historically have fewer resources and more demands on you. So take advantage of the tools you have available. What if you could write that code yourself or brainstorm a list of sample topics for your class? Let AI do that work so that you have time to mentor a student or colleague, pick up your child, or just take a deep breath. Run the dishwasher twice.

Ethical Scenario: “The Cake is a Lie”

Sometimes when you area very tired, you ask ChatGPT to do silly things. Like maybe you’ll say this to it:

Write an ethical scenario for college students to discuss. Focus on the statement “The cake is a lie.”

And then ChatGPT comes up with the following in response:

Scenario:

A black and white image showing a slice of cake with a cherry on top and the tagline, The cake is a lie.You are a group of project managers in a software development company, FutureSoft, working on a highly anticipated video game. The company’s marketing team has heavily promoted a special in-game reward, a unique item referred to as “The Cake,” which players can earn after completing a series of challenging tasks and puzzles. “The Cake” has been touted as an exclusive, must-have item that offers significant in-game advantages and status.

However, as the project nears completion, the development team encounters unexpected technical issues. These issues make it impossible to include “The Cake” in the game without delaying the release by several months and significantly increasing costs. The marketing campaign has already generated considerable excitement and expectations among the gaming community.

The leadership team at FutureSoft is considering an alternative: to include a humorous message in the game stating, “The cake is a lie,” implying that the promised reward does not actually exist. This would allow the game to be released on schedule and within budget, but it could also lead to disappointment and backlash from players who feel deceived.

Discussion Points:

  • Honesty vs. Marketing:
    • How should FutureSoft balance the need for honesty with the expectations created by their marketing campaign?
    • Is it ethical to use a humorous message to cover up the absence of a promised feature?
  • Stakeholder Impact:
    • Consider the impact on different stakeholders, including players, developers, and the company’s reputation. How might the message “The cake is a lie” affect their trust and loyalty?
    • Should the company prioritize its commitments to its customers or its internal project constraints?
  • Transparency and Communication:
    • How should the project managers communicate the issue to the players? Should they be transparent about the technical difficulties, or try to downplay the absence of “The Cake”?
    • What strategies can be used to mitigate potential backlash while maintaining transparency?
  • Alternative Solutions:
    • Explore alternative solutions to address the issue. Could the company offer a different reward or compensate players in another way?
    • What are the pros and cons of delaying the game’s release to include the promised feature versus releasing it on time without “The Cake”?
  • Ethical Responsibility:
    • Discuss the ethical responsibility of the company in delivering on its promises. How does this responsibility weigh against practical business considerations like cost and deadlines?
    • Is it ethical for the company to mislead players, even if it’s done humorously? Why or why not?
  • Long-term Implications:
    • What are the long-term implications of this decision for the company’s brand and player trust?
    • How might this situation influence FutureSoft’s future marketing strategies and promises to players?

Your Task:

As a group, you are tasked with preparing a detailed report that addresses the ethical, communication, and project management challenges associated with the “The Cake is a lie” scenario. Your report should include:

  • An assessment of the potential impact on players and the company’s reputation.
  • Recommendations for handling the situation ethically and transparently.
  • A communication plan for addressing the issue with players and the broader gaming community.
  • An evaluation of alternative solutions and their feasibility.
  • A reflection on the company’s ethical responsibilities and long-term brand strategy.

Prepare to present your findings and recommendations to the company’s executive team, emphasizing the importance of maintaining player trust and delivering on marketing promises while managing project constraints.

A Policy for the Groups I Want

Three college students working on a project together.

Colourful by bigfarmer8 on Flickr, used under a CC-BY 2.0 license

The dreaded hour has come: Folks in my Tech Writing course have reported group members who they cannot contact or who are not responding and other group members who are not contributing to the projects.

Now I have to figure out how to respond. I have three basic things that I want:

  • I don’t want to create a lot of rules.
  • I don’t want to enforce a lot of rules.
  • I don’t want unhappy, frustrated students.

So what to do? I landed on this idea: What if I created guidelines for the best possible scenario instead of rules for the worst situation?

So I decided to try writing some group unrules. Maybe it’s too Pollyanna and doomed to fail, but I like the result far better than the rules and unbending policies that I could have come up with. Here is my humane-centered, caring guidelines for situations where a group member doesn’t do what the group expects:

Focus on these actions if someone does not do their part.
Whether someone disappears, can’t be contacted, or is having trouble with the work, your group can search for a way to collaborate and get the work done. Here are the steps I would like you to try if this situation comes up:

  1. Try to find out why. Things happen. Maybe the person is sick (physically or mentally). Maybe the person is swamped with work. Maybe the person needs help finding the resources to get the work done. Whatever the reason, your group should start by trying to find out. Being humane and supportive is more valuable than a perfect memo.
  2. Get them help if needed. In some cases, you can help them yourselves. In other cases, you might want to suggest other resources. The Writing Center is a great resource if someone is having trouble getting started or needs help with any part of the writing process. You can also let me know what I can do to help.
  3. Solve the issue among the group members. Once you know what’s going on and address the issue, your group should be able to find a way forward. Maybe you need to adjust the work schedule. Perhaps you need to have a working meeting where members write together. As much as possible, try to solve the problem as a group.
  4. Talk to me if you need more help. Finding your own way is a large part of what project management is about. That said, I’m not saying that you can’t ask for help. Let me know what you’ve tried and what you’d like me to do.
  5. Note what’s going on if it’s time to submit your work. Everyone should have until the Target Due Date for each of the assignments. If the Target Due Date is here however and you’re not sure when the missing person will deliver their work, add a note in your project that explains what’s going on. You can write something like this:

    This section is missing from our report. Tian Tian has COVID and is not able to do their part of the report for at least another week.

    Additionally add a Submission Comment to tell me what’s going on. Be sure to include details on when (or if) the missing work can be added.

Will this policy solve everything? No. I’m sure it won’t. I fear that I’ll eventually have to remove a missing student from a group. Right now, I don’t know where I’ll put them instead. But also right now, I like this policy that assumes we all support one another and that a missing student needs to be taken care of, not punished.

Working Bibliography on Higher Ed Syllabi

Al Harahap asked about research on what people (ok, really students) look for in syllabi today on Facebook. Here’s an “as-is” export of all the sources I have in my Zotero bibliography.

Editing Note: I will likely come back to edit and clean this up. Zotero adds a lot of junk to the HTML. I also prefer the Kairos Style of including full names to amplify gender as possible.

Afros, E., & Schryer, C. F. (2009). The genre of syllabus in higher education. Journal of English for Academic Purposes, 8(3), 224–233. https://doi.org/10.1016/j.jeap.2009.01.004
Altman, H. B., & Cashin, W. E. (1992). Writing a Syllabus. IDEA Paper No. 27. https://eric.ed.gov/?q=title%3asyllabus&ft=on&pg=5&id=ED395539
Baecker, D. L. (1998). Uncovering the Rhetoric of the Syllabus: The Case of the Missing I. College Teaching, 46(2), 58. https://doi.org/10.1080/87567559809596237
Bayraktar, B. (2020, July 28). Tip: Creative Syllabi [Substack newsletter]. Tips for Teaching Professors. https://higheredpraxis.substack.com/p/tip-creative-syllabi
Bazyar, Z., Dastpak, M., & Taghinezhad, A. (2015). Syllabus Design and Needs Analysis of Students in Educational System. Advances in Language and Literary Studies, 6(4), 162–165.
Biktimirov, E. N., & Nilson, L. B. (2003). Mapping your course: Designing a graphic syllabus for introductory finance – ProQuest. Journal of Education for Business, 308–312.
Birdwell, M. L. N., & Bayley, K. (2022). When the Syllabus Is Ableist: Understanding How Class Policies Fail Disabled Students. Teaching English in the Two Year College, 49(3), 220–237.
Bogost, I. (2023, August 21). The Most Disrespected Document in Higher Education. The Atlantic. https://www.theatlantic.com/technology/archive/2023/08/college-syllabus-courseware/675069/
Brown, C. (1975). The Devil’s Syllabus. College Composition and Communication, 26(4), 365–367. https://doi.org/10.2307/357088
Brown, S. (2015, October 9). Should a syllabus ever tell students what not to say? The Chronicle of Higher Education, 62(6), A12+. General OneFile.
Burdina, M., & Sasser, S. L. (2018). Syllabus and economics: Reasoning with Generation “Why.” Journal of Economic Education, 49(1), 38–45.
Caesar, T. (2005, January 27). Against Syllabi | Inside Higher Ed. https://www.insidehighered.com/views/2005/01/27/against-syllabi
Calhoon, S., & Becker, A. (2008). How Students Use the Course Syllabus. International Journal for the Scholarship of Teaching and Learning, 2(1). https://eric.ed.gov/?q=syllabus&ft=on&ff1=eduHigher+Education&id=EJ1136789
Carello, J., & Thompson, P. (2022). What Are We Centering? Developing a Trauma-Informed Syllabus. In P. Thompson & J. Carello (Eds.), Trauma-Informed Pedagogies: A Guide for Responding to Crisis and Inequality in Higher Education (pp. 203–218). Springer International Publishing. https://doi.org/10.1007/978-3-030-92705-9_17
Carrasco, M. (2022, April 21). Creating a Friendlier Syllabus. Inside Higher Ed. https://www.insidehighered.com/news/2022/04/21/instructors-revise-syllabi-add-supportive-language
CETL. (n.d.). Syllabus Tips and Sample Statements. Retrieved June 29, 2021, from https://teaching.vt.edu/content/teaching_vt_edu/en/teachingresources/syllabi-and-learning-contracts/example-syllabus-statements.html
Clarke, D. F. (1991). The negotiated syllabus: What is it and how is it likely to work? Applied Linguistics; Oxford, 12, 13–28.
Cody, J. (2003). Asynchronous online discussion forums: Going vibrantly beyond the shadow of the syllabus. Teaching English in the Two Year College, 30(3), 268–276.
Cohen, D. (2011, March 31). A Million Syllabi. Dan Cohen. https://dancohen.org/2011/03/30/a-million-syllabi/
Combs, D. S., Frost, E. A., & Eble, M. F. (2015). Collaborative Course Design in Scientific Writing: Experimentation and Productive Failure. Composition Studies, 43(2), 132–149.
Comer, A. R. (2016, July 27). The Syllabus as a Contract. The Chronicle of Higher Education. https://www.chronicle.com/article/The-Syllabus-as-a-Contract/237251
Cunliff, E. (2014). The Boring Syllabus. The Teaching Professor, 28(2), 5.
Cydis, S., Galantino, M., Hood, C. L., Padden, M., & Richard, M. (2017). Integrating and Assessing Essential Learning Outcomes: The Syllabus and Formative Feedback. Journal of Learning in Higher Education, 13(2), 81–97.
Deans, T. (2019, January 20). Yes, Your Syllabus Is Way Too Long. ChronicleVitae for Higher Ed Jobs, Career Tools and Advice. https://chroniclevitae.com/news/2154-yes-your-syllabus-is-way-too-long
Devitt, A. (n.d.). Syllabus as Genre. Amy Devitt. Retrieved May 8, 2017, from http://www.amydevitt.com/1/post/2016/08/syllabus-as-genre.html
Doolittle, P. E., & Lusk, D. L. (2007). The Effects of Institutional Classification and Gender on Faculty Inclusion of Syllabus Components. Journal of the Scholarship of Teaching and Learning, 7(2), 62–78.
EXAMPLE: College Writing II. (n.d.). Campus Compact. Retrieved June 2, 2018, from https://compact.org/resource-posts/college-writing-ii/
Faris, M. J., & Wilson, G. (2022). Mapping Technical Communication as a Field: A Co-Citation Network Analysis of Graduate-Level Syllabi. In J. Schreiber & L. Melon�on (Eds.), Assembling Critical Components: A Framework for Sustaining Technical and Professional Communication (pp. 69–115). The WAC Clearinghouse; University Press of Colorado. https://doi.org/10.37514/TPC-B.2022.1381.2.03
Fernandez, D. P., Figares, A., & Cecil, H. W. (2022). Preparing Syllabi: The Art of Self Defense. University of Baltimore Law Review, 51(3. Article 2), 304–327.
Fornaciari, C. J., & Dean, K. L. (2014). The 21st-Century Syllabus: From Pedagogy to Andragogy. Journal of Management Education, 38(5), 701–723. https://doi.org/10.1177/1052562913504763
Frey, T. K., Moore, K., & Dragojevic, M. (2021). Syllabus Sanctions: Controlling Language and Fairness as Antecedents to Students’ Psychological Reactance and Intent to Comply. Communication Studies, 72(3), 456–473. https://doi.org/10.1080/10510974.2021.1876130
Gannon, K. (2016, October 28). What goes into a syllabus? The Chronicle of Higher Education, 63(9), A40. General OneFile.
Generic Syllabus Maker. (n.d.). Retrieved September 1, 2019, from http://wcaleb.rice.edu/syllabusmaker/generic/
Gere, A. R., Curzan, A., Hammond, J. W., Hughes, S., Li, R., Moos, A., Smith, K., Van Zanen, K., Wheeler, K. L., & Zanders, C. J. (2021). Communal Justicing: Writing Assessment, Disciplinary Infrastructure, and the Case for Critical Language Awareness. College Composition and Communication, 72(3), 384–412.
Germano, W. P., & Nicholls, K. (2020). Syllabus: The remarkable, unremarkable document that changes everything. Princeton University Press.
Gooblar, D. (2017, August 18). Your syllabus doesn’t have to look like a contract. The Chronicle of Higher Education, 63(43), B1+. Biography In Context.
Gowell, J. (2019, August 22). Syllabus-as-Metaphor. Hybrid Pedagogy. https://hybridpedagogy.org/syllabus-metaphor/
Graves, R., Hyland, T., & Samuels, B. M. (2010). Undergraduate Writing Assignments: An Analysis of Syllabi at One Canadian College. Written Communication, 27(3), 293–317. https://doi.org/10.1177/0741088310371635
Habanek, D. V. (2005). An Examination of the Integrity of the Syllabus. College Teaching, 53(2), 62–64. JSTOR.
Hardy-Lucas, F. (n.d.). Constructing Legally Sound Syllabi: Center for Teaching Excellence (CTE). Retrieved March 17, 2018, from http://provost.hamptonu.edu/cte/legally_sound_syllabi.cfm
Harnish, R. J., & Bridges, K. R. (2011). Effect of syllabus tone: Students’ perceptions of instructor and course. Social Psychology of Education, 14(3), 319–330. https://doi.org/10.1007/s11218-011-9152-4
Harrington, C. M., & Gabert-Quillen, C. A. (2015). Syllabus length and use of images: An empirical investigation of student perceptions. Scholarship of Teaching and Learning in Psychology, 1(3), 235–243. https://doi.org/10.1037/stl0000040
Harrington, C., & Thomas, M. (2018). Designing a Motivational Syllabus: Creating a Learning Path for Student Engagement: Vol. First edition. Stylus Publishing.
Hewings, A., & Seargeant, P. (2014). Constructing a discipline: Pedagogically focused knowledge production in open and distance education. Open Learning: The Journal of Open, Distance and e-Learning, 29(2), 131–144. https://doi.org/10.1080/02680513.2014.951619
How to Create a Syllabus. (2018, September 12). The Chronicle of Higher Education. https://www.chronicle.com/interactives/advice-syllabus
Iannarelli, B. A., Bardsley, M. E., & Foote, C. J. (2010). Here’s Your Syllabus, See You Next Week: A Review of the First Day Practices of Outstanding Professors. Journal of Effective Teaching, 10(2), 29–41.
Jones, J. B. (2011, August 26). Creative Approaches to the Syllabus. The Chronicle of Higher Education Blogs: ProfHacker. http://www.chronicle.com/blogs/profhacker/creative-approaches-to-the-syllabus/35621
Jones, N. N. (2018). Human Centered Syllabus Design: Positioning Our Students As Expert End-Users. Computers and Composition, 49, 25–35. https://doi.org/10.1016/j.compcom.2018.05.002
Kauffman, K. D. (2014). Is Your Syllabus a Contract? A Comparison of the SoTL Literature and “The Law.” 14. http://digitalcommons.georgiasouthern.edu/sotlcommons/SoTL/2014/89
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Lang, J. M. (2015a, February 23). The 3 Essential Functions of Your Syllabus, Part 1. The Chronicle of Higher Education. https://www.chronicle.com/article/The-3-Essential-Functions-of/190243
Lang, J. M. (2015b, March 30). The 3 Essential Functions of Your Syllabus, Part 2. The Chronicle of Higher Education. https://www.chronicle.com/article/The-3-Essential-Functions-of/228909
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The Challenge of Ethics Discussions

The 1958 Code of Ethics for U.S. Government Service

Code of Ethics for Government Service by GovdocsGwen on Flickr, used under public domain. Click on the image to see transcript.

For the third week of Technical Writing, our template focuses on ethical considerations, asking students to respond to two online discussions. One of the discussions asks students to find the code of ethics for their field and then discuss what they find with one other person in the online course. The other presents an ethical dilemma, a case study taken from Technical Communication Today, Fifth Edition, by Richard Johnson-Sheehan. Like the first, students are to respond to the dilemma and then another person in the class.

I wanted the online discussions to have a bit more purpose and to connect more directly to what’s going on in the course. The structure of the two discussions challenges my beliefs about teaching the most. It’s the problem I always see with the “you + 1 (or 2)” requirement for course discussions. Students are to post their ideas about the discussion topic and then are asked to respond to one or two other students. The trouble springs from the fact that they don’t have any reason to reply. It’s no wonder we get those “This is a great idea. I really agree with you” responses.

To address this challenge, I rewrote the two discussion prompts to build in more reason for the replies. For the first, students still locate and respond to the code of ethics for their fields. I have arranged students in the small groups that they will use for the entire term, working on collaborative writing for their project management unit. The group discussion gives them a chance to get used to working together before they begin writing the major projects together. For their responses to one another, I asked them to create an interdisciplinary code of ethics that their groups would follow as they worked on the collaborative projects. The task still requires them to discuss with one another but adds the purpose of negotiating ethical principles and creating a statement they will repurpose later in their teamwork agreements. The task is published as Try-It #5: Your Discipline’s Code of Ethics.

The second ethics discussion required more work. The original post asked students to respond to a fictional scenario related to radioactive waste a a potential building site. The scenario had nothing to do with the other assignments in the course. My theme focuses on analyzing usability and design of online sites in order to improve them; thus, students are applying all the writing strategies related to audience, usability, and design with every project. I kept the basic strategies of presenting an ethical dilemma that students were to respond to, but changed the scenario to focus on a workplace situation that arises as a group writes a collaborative document. The shift asks students to consider typical project management issues: a missing team member, strict project deadlines, and the impact of the writing project (and its accuracy) upon the intended audience. In this discussion, students interact by indicating how they would proceed if they were faced with the scenario and then propose how the fictional team could avoid similar challenges in the future. To give the activity relevance to the course, the instructions explain that the group will address similar issues when they create their teamwork agreement later in the term.
This second task is published as Try-It #6: The Ethical Dilemma of the Absent Team Member.

Visual Outline of Group Work for the Fall

Today is the last day of the second week of classes. I got my groups set up yesterday, using the Group Preferences Form that I developed a few years ago. I ended up aiming for five people per group, but I didn’t stress over having a few with four and one with three. I thought it better to team students who worked at the same time of day and in the same ways than to group students simply because five seemed like a good number.

With the groups set up, I wanted to provide a more visual overview of the projects that students would collaborate on. All of the projects are listed in the Short Guide, but that description focuses on what the assignments are rather than how students collaborate. I created the explanation below with Canva. The transcript is below the image.

There’s more that I need to communicate, but this is a good start. At this point, I want to help students understand that getting to know one another now and beginning the process of working together will make things go more smoothly when they turn to writing together.

Infographic outlining how you'll collaborate in Technical Writing

Image Transcript

01: Introductions

Once you’re assigned to a group, introduce yourself to everyone and begin getting to know one another.

Establish a backup plan for connecting in case someone is missing from discussions.

02: Group Discussions

Discuss technical writing concerns together, and decide on style and ethical guidelines for your group projects.

Share your second projects with one another for feedback before you submitting your work.

03: Teamwork Agreement & Schedule

Prepare for the group projects by composing a teamwork agreement to guide your collaboration.

Create the schedule for your drafts and meetings for the rest of the term.

04: Research Proposal

Choose a website to examine for your Recommendation Report.

With your group, compose a research proposal that pitches the website you’ve chosen and outlines your research and writing plans.

05: Progress Report

Assess the progress your group has made on the Recommendation Report.

Compose a Progress Report that tells me the project’s status and your plans to finish the work.

06: Recommendation Report

Collaborate to discuss your website’s usability and to identify how to improve it.

Together, compose a formal report that explains your research and recommendations.

Wrapping Things Up

A UK city street lined with stores. On the sidewalk running down the left side of the image stands a bike stand with a bike wrapped in blue paper with the words The Electric repeated all over it. A similar bike is on the right side of the street as well.

Wrapped by morebyless on Flickr, used under a CC-BY 2.0 license

After writing yesterday’s post, I read up on group assessment, reviewed some materials on contract grading, and revisited some information on ungrading. I’ve been collecting references in Zotero for years now, so it was relatively easy to pull up the relevant information.

All this reading and rereading resulted in resetting the effort expectations table. I’m essentially using the same chart as in the past, though the assignments and the feedback system are changed slightly. Here’s an excerpt from the chart as it is now:

Grade Level Effort Expectations
A Earn a Complete on the following:

  • Five Major Project Submissions
  • 95% of the Project Wrappers
  • 95% of the Check-In Surveys
  • 95% of the Weekly Activities (including Try-Its & Self-Checks)
B Earn a Complete on the following:

  • Four Major Project Submissions
  • 85% of the Project Wrappers
  • 85% of the Check-In Surveys
  • 85% of the Weekly Activities (including Try-Its & Self-Checks)

The numbers now follow the grade level numbers: A=95%, B=85%, C=75%, D=65%, and F=64% or less. The number of major projects is also restored to the previous version: A=5, B=4, C=3, D=2, F=less than 2.

Dealing with Ghosting Students

The one nagging problem with the setup has been the ability of student to ghost their group and still get credit. That scenario could potentially give a student a C or better even though they have done little to no work. That bugs me. I want to trust students and believe that no one would do this. As much as I want to, I just can’t do it. This phenomenon is frequently called “the free-rider effect” in the articles I have been reading (e.g., Chang & Kang, 2016; Cherney et al., 2018).

It’s occurred to me in the last hour that the solution isn’t in changing the effort expectations chart. Rather it’s to change the way I manage the groups. A number of the articles and chapters that I reviewed focused on group sizes from three to five students. Some folks say more; some say less. I’ve done some work on how to form groups online (in a project that I was never able to maintain, which is a long story for another day).

I’m thinking that I should aim for four to five students in a group. With that number, even if a student does disappear, there should still be enough folks leftover to complete the projects. Groups of three would be problematic in that scenario. I’m also thinking of using the method of forming groups that I tried in the past: groups are composed of students who like to work in similar ways and (as possible) at similar times. For instance, students who like to work ahead of time and be finished in advance are grouped together. Students who like to wait until the last minute are in groups together, and so forth.

I’m grading for completion, not quality, so it doesn’t worry me that (in my experience anyway) the students who like to work ahead usually do better on their work. The other groups aren’t at any disadvantage. They just have to complete their work. They don’t have to knock my socks off.

What I’m adding is a practice that I found mentioned online and among some of my colleagues on Facebook. To put it bluntly, a free-riding student who disappears from their group or does not contribute can be kicked out of the group by the other group members. That student can then either work on the group projects independently or join a group of other students who have been removed from their groups. If I adopt this system, no student should pass the course while doing none of the work.

Assessing the Project Management Work

With all that sorted out, I just need to figure out how to focus assessment on the process of managing the project, not so solidly on the project itself. I’m worried about the workload, so I don’t want to add onerous reflections.

I’m also not a fan of asking students to use on of the strategies where they grade each other by assigning points or percentages based on the work each person does. See the “Student Assessment of Group Product” section of the Grading Methods for Group Work page from Carnegie Mellon’s Eberly Center for examples. Such systems work, but they can put students at odds and can be unfair to students who do not fit the demographics of other group members (whether because of race, class, gender, LGBTQ status, and so forth.

I think the answer is to add project wrappers to the major projects. Somehow as I was reading yesterday, I happened upon exam wrappers. I’ve heard the term many times before, but had always thought they were a way of adding information when you turned in an exam. I assumed that they were similar to the draft letters and memos that I have used frequently, where students tell me about their project and what they want me to comment on as I add feedback.

In other words, I missed their full potential. Exam wrappers are also used after an exam, when students receive the feedback on their work. They typically ask students to look at the errors, figure out the correct answers, and reflect on what went awry. That process is similar to the Revision Plan assignment that I have used in the past. In that assignment, I ask students to return to a project from earlier in the term and write a description or instructions for revising the project. Depending upon the course, I might also ask for storyboards, outlines, or other kinds of mockups. I liked that assignment as a final exam because it allowed students to explain what they’d do if they had more time without asking them to do all that work while they were swamped with other finals.

Somehow, despite knowing about exam wrappers, I didn’t see the connection of using them both before AND after the exam. You’d think that the work wrapper would have tipped me off—it is an active learning strategy that wraps around another assessment. Yes, I’m feeling a bit daft right now.

I realized that adding something when a major project is submitted and then after the feedback is returned allowed me to structure reflection in a meaningful way that avoided asking students to write long reflections and to come up with deep thoughts about their work. I can ask some basic survey questions about the time spent on the project, which portions they focused on, how group members coordinated, and so on in the wrapper they complete when turning in their work. After I return the work with feedback, I will have similar survey style questions but also some short answer questions that will ask them to reflect on what they did and how them might change in the future to improve their writing and collaboration.

Asking multiple-choice and short-answer questions, I can limit the amount of effort that students have to expend. Coordinating the pre- and post-wrappers should trigger reflections on cause and effect (or perhaps impact) of the strategies they have used. Asking for a revision or revision plan focuses the work on the project (the product). Asking students to think about why their work habits resulted in the performance and how they might change it in the future focuses the task on the process. It feels like the perfect solution for paying attention to the project management aspect of the work that they will do in the course.

FINALLY, I think I have things figured out. None of it is written up or published in Canvas, mind you, but I think I know what I’m doing. I see a lot of long work days between now and Monday, when classes start. On the chance that you aren’t aware of the practice of exam wrappers, I’m including three links to basic information on the strategy:

Temporary Signs of Progress

A cream colored billboard interrupts a cloudy blue sky. The billboard reads, Temporary Sign.

Another beautifully random temporary sign from TFL by WithAssociates on Flickr, used under a CC-BY-SA license

On Friday, I ordered Ellen Carillo’s The Hidden Inequities in Labor-Based Contract Grading (2021). It arrived today, and I read it quickly. It’s a short but very useful book. I was especially pleased to have some of the questions that I have about contract grading as Inoue (2023) defines it validated in Carillo’s argument.

I’ve been worried that I’m asking for too much work to earn the various grade levels. Admittedly, I’m at a point I typically reach when I’m working on assessment and assignments: Everything feels completely random. Why 95% for a B? Why all five projects for a C or higher? Why any of this? The only thing I can say is that I know why there are five projects–because that is set (more or less) in the department’s new course template. Everything else is just a well-intentioned guess.

I mentioned last week that from my perspective, some of the measures of labor in Inoue’s system have the potential for ableism. Carillo amplifies my concern, bringing in discussion of the inequality of using the number of hours of labor to measure assessment. I’ve been worried about students who have less time to commit to coursework because of other obligations (such as work, parenting responsibilities, and requirements of scholarships). Carillo addresses those concerns and further argues that different people need varying amounts of time to complete a task. What takes me one hour may take someone else two hours. She points out how this system is particularly troubling for students with disabilities, who may face “access fatigue” (Konrad 2021) and, therefore, may need more time to complete their tasks. See the concept of “crip time” (Price 2011) for more information.

Where does all that leave me? The randomness of assessment systems and the inequality of focusing on the amount of work students are able to complete land me back where I began. I’m no longer feeling all that confident about the grade expectations I posted yesterday. Asking students to do everything for a B feels wrong now. Asking them to do even more work for an A feels even worse.

Now I think these are the plans and questions for the Fall:

  • I’m rearranging the effort chart from yesterday to set most of the numbers back to the previous version, from the Spring 2023 course. 95% of the work is required for an A. 85% is required for a B, and so forth.
  • I’m still unsure on the number of major projects that are required for each level. I am (currently anyway) keeping the changes to the assessment of a piece of work to reduce some of the specifications grading I was using (Nilson 2015). Previously the system was all five required for an A, four for a B, and so on. What confuses me are the group projects.
    • Are all projects the same (individual and group)? So the scale from the Spring works as is?
    • Should there be some analysis of how much work each group member puts in to determine when a group project “counts”?
    • Is there a way to count the group projects AND require some additional project management assessment that counts separately?
  • Should I add some projects (like those previously required to move from a B to an A) for students to use to increase their grades as needed? Honestly that feels like extra credit, and extra credit is a move back to grading practices. Though if I’m honest, ALL of this is about counting things. Maybe they aren’t grade points, but they’re still numbers being counted and compared. I guess I’m leaning toward no on this question.
  • I feel as if I’m not assessing project management at all. As it’s set up, I’m assessing the product created by a group, but that’s not the same thing as project management. Even an unhinged and dysfunctional group can turn in a project that meets criteria. I hate to add more work to the course, but there needs to be some reflection of the group and report on its accomplishments.

It would really be nice to settle on all these aspects of the course. I think I’m off to research the assessment of groups and assessment of project management. If I can figure out those issues, maybe the rest of things will fall into place. A girl can hope anyway.

A Tentative Effort Expectations Contract Chart

A white sign with black text labeling the path as Effort Street (SW17)

Effort by secretlondon123 on Flickr, used under a CC-BY-SA 2.0 license

I’ve spent the day reading (and rereading) on contract grading, including all of these resources:

  • Inoue, Asao B. (2019). Labor-Based Grading Contracts: Building Equity and Inclusion in the Compassionate Writing Classroom. The WAC Clearinghouse and University Press of Colorado. https://wac.colostate.edu/books/perspectives/labor/
  • Stommel, Jesse. (2017, October 26). Why I Don’t Grade. Jesse Stommel. http://www.jessestommel.com/why-i-dont-grade/
  • Stommel, Jesse. (2018, March 11). How to Ungrade. Jesse Stommel. http://www.jessestommel.com/how-to-ungrade/
  • Craig, Sherri. (2021). Your Contract Grading Ain’t It. WPA: Writing Program Administration, 44(3), 145–146.
  • Blum, Susan D. (Ed.). (2020). Ungrading: Why rating students undermines learning (and what to do instead) (First edition). West Virginia University Press.

I stand by the short list of goals that I shared in my last post. If anything, I feel stronger about them. I am set with focusing on Completion meaning that “you do all that is asked of you in the manner and spirit it is asked” (Inoue, 2023, p. 327). Less of a specifications grading system (Nilson, 2015), the system checks to ensure that the basic things that are asked for are there. I’m leaning on the explanations from Inoue’s work here. There’s much more explanation in the book (which is available free from the WAC Clearinghouse), but I particularly liked the three questions he included for assessing the work students did during a week in FYC:

Each labor assignment is complete and counts if it meets in the affirmative the following questions:

  • Is the labor product(s) posted on time and in the correct place?
  • Does the labor product(s) include everything I asked for and meet the minimum word count?
  • Is there a labor tweet/Slack(s) posted as instructed (if applicable)?

(Inoue, 2023, p. 196)

My class will have different framing questions, but the idea will be the same:

  • Did the student turn in the work before the end of the grace period?
  • Does the work include everything listed in the criteria for the activity?
    • Is it the right assignment? (e.g., Is it a memo?)
    • Is it on the right topic? (e.g., Is it a good news memo about employee holidays?)
    • Is it a full draft? (e.g., Does it include memo headings and a memo body?)

I may be addressing some specific issues that arose in the past with my questions 😉 You know, like that one time a student responded to the assignment for a pitch presentation on their proposed report topic with a presentation that argued Lionel Messi is the GOAT. Um, no. That is not a Complete. Nor were the Recommendation Reports that were only outlines. Yes, that was a submission, but not a Complete.

I feel reasonably comfortable that this kind of framing questions will address to check student work to ensure that students are on track and doing what they are supposed to. Further, I see what I’ve come up with as more rigorous than what I was doing in the past. Students have to do all of the work with attention to its expectations to do well in the course. It wasn’t really a goal to increase the rigor, but I’m happy that it has turned out that way.

I’m also going with the essential idea of Inoue’s grade levels, though I am phrasing my system in terms of work completed rather than work that is missing to avoid the deficit focus. Like Inoue’s system, my tentative plan allows students to earn a B by doing everything in a way that meets basic criteria. To earn more than a B, I will follow Inoue again and provide a list of additional tasks that students can complete. Each task earns 1/3 of a grade. For instance, if a student with a B does one task on the list, their grade will increase to a B+. This extra work for grades higher than a B also increases the rigor in the course.

The table below shows the tentative contract for effort in the course. Naturally I will need to add a lot more information. In particular I need to include an explanation of what it means to earn a Complete as well as sketch out all of the tasks that are available for grades above a B. I want to adopt Inoue’s practice of allowing students at any level to improve grades by completing these extra tasks as well (2023, p. 330–331). So a student with a C+ could complete a couple of extra tasks and move up to a B. That gives students more options so that one bad week doesn’t ruin their chances.

Here’s that setup so far:

Grade Level Effort Expectations
A Meets all of the expectations for a B, and earns a Complete on up to three of the following (each raises your grade 1/3 step):

  • Earns a Complete on 100% of the Check-In Surveys and Weekly Activities
  • Substantially revises two Try-Its (?)
  • Writes a Midterm Assessment of your work in the course.
  • Substantially revise the 1st or 2nd major project
  • peer reviews?
  • what else?
B Earn a Complete on the following:

  • Five Major Project Submissions
  • 95% of the Check-In Surveys
  • 95% of the Weekly Activities (including Try-Its & Self-Checks)
C Earn a Complete on the following:

  • Five Major Project Submissions
  • 85% of the Check-In Surveys
  • 85% of the Weekly Activities (including Try-Its & Self-Checks)
D Earn a Complete on the following:

  • Four Major Project Submissions
  • 75% of the Check-In Surveys
  • 75% of the Weekly Activities (including Try-Its & Self-Checks)
F Earn a Complete on the following:

  • Fewer than four of the Major Project Submissions
  • 64% or less of the Check-In Surveys
  • 64% or less of the Weekly Activities (including Try-Its & Self-Checks)