It’s 5 months and 6 days. I’ve been assured that the refund check has been cut and I should have it this week. Here’s what happened late last week.<\/p>\n
12\/10\/09:<\/strong> 3:10 PM, Mary tells me that they are “working to get the refund out” and that they are “hoping to have resolution today or tomorrow.” She can’t really tell me anymore, but mentioned that she knew I’d been told a lot of things by a lot of different people and she was working to figure out what was going on.<\/p>\n 12\/11\/09:<\/strong> She also had an explanation for what caused this nightmare. Apparently someone in the Urbana office has been out on extended sick leave for three and a half months. The customer-savvy Comcast people in Urbana have just been piling things on this person’s desk and no one is taking care of them. <\/p>\n In other words, anyone looking for a refund or whatnot from the Urbana Comcast is probably in the same situation I am. Every time I called and asked for my refund, they just added another request to this huge pile that no one is taking care of. <\/p>\n Of course, that only explains 3.5 of the 5+ months delay, but it’s better than no explanation. <\/p>\n The conclusion so far<\/strong> Comcast’s Urbana, Illinois office doesn’t care in any way at all. No company that cared could allow customer service requests to sit for 3.5 months.<\/p>\n","protected":false},"excerpt":{"rendered":" It’s 5 months and 6 days. I’ve been assured that the refund check has been cut and I should have it this week. Here’s what happened late last week. 12\/10\/09: 2:42 PM, I returned the call from Mary, an Executive Support Specialist in Oakbrook, Illinois. I got someone else, and was told that Mary wasn’t […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8],"tags":[56],"class_list":["post-1328","post","type-post","status-publish","format-standard","hentry","category-journal","tag-comcast"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pqzI8-lq","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.tengrrl.com\/blog\/wp-json\/wp\/v2\/posts\/1328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tengrrl.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tengrrl.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tengrrl.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tengrrl.com\/blog\/wp-json\/wp\/v2\/comments?post=1328"}],"version-history":[{"count":2,"href":"https:\/\/www.tengrrl.com\/blog\/wp-json\/wp\/v2\/posts\/1328\/revisions"}],"predecessor-version":[{"id":1330,"href":"https:\/\/www.tengrrl.com\/blog\/wp-json\/wp\/v2\/posts\/1328\/revisions\/1330"}],"wp:attachment":[{"href":"https:\/\/www.tengrrl.com\/blog\/wp-json\/wp\/v2\/media?parent=1328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tengrrl.com\/blog\/wp-json\/wp\/v2\/categories?post=1328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tengrrl.com\/blog\/wp-json\/wp\/v2\/tags?post=1328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n2:42 PM, I returned the call from Mary, an Executive Support Specialist in Oakbrook, Illinois. I got someone else, and was told that Mary wasn’t taking any calls because of computer problems. The person was going to walk my information over to Mary so she could return my call later.<\/p>\n
\n11:22 AM, Mary, the Executive Support Specialist in Illinois, calls again. Mary tells me that they are getting the check out in the next few days and that I should have it this week. She says she has checked and the process for the check has been released (whatever that means). <\/p>\n
\nComcast’s corporate office may care, especially if you splash a lot of complaints all across the Internet. <\/p>\n